Shipping and Returns

Shipping calculated on checkout depending on destination. See below for available and guideline shipping options.

Shipping Options

  • EU Shipping
Free Shipping on all orders over €15,00, with optional upgrades.
Shipping Option Cost
Standard (5-15 Business Days) €4,00
⇲ Tracked over €20 Free

 

  • UK Shipping Options:

Please refer to our UK Only website for shopping and shipping details, click here.

 

  • US Shipping Options:

Please refer to our US website for shopping and shipping details, click here.


*We dispatch Monday - Friday, and supply the above options to give you the choice of delivery methods - cost's may vary, and may be incorrect. Please refer to your checkout page for final pricing.

Post-Brexit Transition Delay Period Notice:

We are currently supplying our European countries from the UK which has led to delays due to new customs regulations with exporting to each country from the 1st of January as a result of Brexit.

We are seeking to transition to a new European based warehouse to further fulfil the needs of our customers, and to reduce these shipping delays, and we ask for your patience during this transitionary period.

As a result of these new Tariffs and Tax laws we must make customers aware that our products are DAP (Delivery At Place), which means that you may be required to pay import duties within your respected country. This fee is not associated with us, or paid to us, this is a governmental tax and will be dependant on your countries regulations.
 

Covid-19 Notice:

There are intermittent delays that are affecting dispatch and delivery so the stated delivery days above might be subject to change without notice, and we can only offer apologies and ask for your patience during these difficult times.

Returns

Our returns policy covers you up to 14 days from dispatch date (you’ll receive an email from us upon dispatch). 

If you aren’t totally happy with your items, please let us know by emailing help@mtsigroup.com, in your message please let us know that you wish to return your items and answer the below questions: 

 

  • Reason for returning
  • Items you are returning
  • Confirmation all products that are being returned are in unopened and in original packaging

 

Once you've answered the above, we will email you return shipping instructions. 

 

If the order was placed via Paypal, we are able to cover return shipping. If the order was placed with a credit or debit card, we are unable to cover costs for returning the items to us.Once we receive your return a refund will be processed in 7 working days to the original payment method.

Failure To Collect

If an order is uncollected (Royal Mail's standard hold-time is 18 days) after successful delivery, you will have to pay a postage and processing fee before the order is dispatched again. 

 

If, after 5 working days after we attempt contact via email or phone - we do not receive a response, the stock will be returned to inventory for resale, if this term passes and items are out of stock you when contact is made you will be given the choice of substitutes instead.

We will try our best to make contact and get any orders delivered within our means.

Not Received Your Order?

We have a statutory 14 working day policy on items not received. Please be patient during this time. If your item has not been received after 14 working days, please contact us at help@mtsigroup.com with your order number and we will look into the situation for you.