Frequently Asked Questions
Follow the step-by-step on this page, but all we require from you is a store account and to be an active subscriber to our email list. As long as you meet this criteria you'll be earning rewards while you shop!
Simple answer is, no we cannot retroactively reward points from previous purchases made more than 1 day after signing up to the program, but if it is within 24 hours you can contact us via live chat on-site, or email email@example.com and we can help you out!
You can do this from any page on the website by simply clicking the purple "Rewards" button in the bottom left of each page, if you are logged in you'll have full overview of your account while you shop.
The most common solution to this is that the email associated with your store account is different to the one you've checked out with, but if this does occur please contact our live chat or email firstname.lastname@example.org and we can investigate and fix it.